When we get something wrong, we fix it — openly
Veterans make real decisions based on what we publish. That puts a duty on us to correct errors quickly, mark them clearly, and make it easy for you to flag one.
Accuracy is the whole point of a clinician-led resource. This policy explains what we treat as a correction, how we handle it, and how to tell us about one.
Correction, update, or clarification
We handle three kinds of changes, and we label them differently so you always know what happened:
Correction
A factual error. A wrong regulation or diagnostic code, a misstated rating percentage, an inaccurate medical statement, a mis-cited case, or a wrong date or figure. Corrections are noted on the page.
Update
New information changed the facts. A revised VASRD criterion, a new PACT Act presumptive, or new case law. The content was accurate when published and now reflects the change, with a refreshed "Last reviewed" date.
Clarification
Not wrong, but unclear. Wording that could be misread. We sharpen the language without changing the underlying facts.
How we handle a correction
When an error is confirmed, we follow the same steps every time:
Verify it against the source — the regulation, the peer-reviewed literature, or the Board decision — before changing anything.
Route medical or rating content to a licensed clinician for re-review, so a fix to one statement doesn't introduce another error.
Correct the content and, for substantive factual fixes, add a brief dated correction note at the foot of the article describing what changed.
Update the "Last reviewed" date so the timestamp reflects the most recent check.
We don't quietly delete mistakes. When a correction affects the substance of what a veteran might rely on, we say what changed. Minor typo and formatting fixes are made without a note.
How to report an error
If something looks wrong — a citation, a rating figure, a medical claim — please tell us. Reader reports are one of the best ways we keep this resource reliable.
To help us check it fast, include what you can:
Please don't include personal claim details or identifiers in a correction report — we only need the content issue.
Our response timeline
We aim to move quickly, and faster when an error could affect a filing decision:
Within 2 business days
We acknowledge your report and begin review.
Within 10 business days
We confirm the outcome — corrected, updated, clarified, or why no change was needed.
Right away
If an error could lead a veteran to act incorrectly, we prioritize and fix it as soon as it's verified.
Community Q&A content
This policy covers content we publish — articles, guides, case studies, and our clinician "Expert Answers." Questions and comments posted by community members are their own, and we don't fact-check every member post. We do moderate the forum and will correct or remove a clinician Expert Answer under this same policy when an error is confirmed. See our Community guidelines for how member content is handled.